We are a kaitiaki of electricity
New Zealand's electricity regulator
News
View all newsUpdate from Sarah Gillies
As we wind up our working year, Sarah reflects on the shift we’ve achieved over the last twelve months and the outlook for 2025, which she expects will be just…
Read the Energy Competition Task Force's new FAQs
We’ve published some ‘frequently asked questions’ to provide more detail on the eight initiatives being considered by the Energy Competition Task Force.
New guidance to help retailers meet Consumer Care Obligations
The Electricity Authority Te Mana Hiko has published guidance for electricity retailers to help them implement the Consumer Care Obligations (Obligations) that…
Our projects
View all projectsConsumer Care Obligations
Mandating consumer care protections to ensure consumers receive a consistent and supportive standard of service.
Authority review into Northland outage
A review into the 20 June 2024 transmission tower failure in Northland.
Code amendment omnibus
Consulting on amendments to the Electricity Industry Participation Code.
Industry
Setting and enforcing the Code
We set the Electricity Industry Participation Code 2010 - the rules that govern nearly every aspect of New Zealand's electricity industry.
It's each industry participant’s responsibility to comply with industry regulations and the Code, but we're here to support and advise.
We monitor and enforce the rules so that participants operate on a level playing field and consumers are treated fairly.
Data and insights
