• Retailer obligations

    Published: 13/12/2013 12:00am

    Retailers are guided by a set of industry obligations that they must follow as well as voluntary guidelines. Read More

  • Managing trader default situations

    Published: 13/12/2013 12:00am

    Ongoing failure by a trader to pay for electricity or distribution services can lead to increasing financial losses by generators and distributors and could lead to customers becoming stranded without a retailer. Read More

  • Switch saving protection scheme

    Published: 19/12/2014 12:00am

    Notifying the Authority to elect to have switch saving protection. Read More

  • Access to consumption and tariff information

    Published: 09/06/2015 12:00am

    The Authority has amended the Code to require retailers to provide consumption and tariff information to authorised parties. Read More

  • Spot market expectations on retailers

    Published: 05/09/2017 12:00am

    The Electricity Authority has introduced a market facilitation measure outlining its expectations on retailers offering spot price products to residential consumers (spot retailers). Read More