Case studies
Learn about common and new industry compliance issues in our case studies. You can understand the lessons learned to help improve your own policies and practices.
Latest
Update on compliance trends and outcomes
The trends in non-compliance for 613 alleged breaches from 2019-24 by participant type, including the severity and most common breaches and case outcomes.
| Clause & Industry | Title & Description | |
|---|---|---|
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Distribution
Retail
Part 15
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Providing complete and accurate information to the reconciliation manager
Failure to ensure information for the reconciliation manager is accurate. |
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Generation
Wholesale
Schedule 15.4
|
Project planning your Code requirements and deadlines
A participant’s failure to provide information to the reconciliation manager on time. |
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|
Generation
Wholesale
Part 13
|
Offer changes within the gate closure period
A participant failed to reduce the MW offer in its highest price tranches before addressing the lower-priced tranches. |
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|
Generation
Wholesale
Clause 14.31
|
Meeting payment deadlines for cleared funds
The circumstances of a participant’s late payment to the clearing manager and failed attempts to contact them that constituted an alleged breach. |
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Distribution
Generation
Retail
All
|
Update on compliance trends and outcomes
The trends in non-compliance for 613 alleged breaches from 2019-24 by participant type, including the severity and most common breaches and case outcomes. |
|
|
Retail
Clause 11.15AA
|
Retailer obligations on saves and win-backs and move in switch events
A retailer inadvertently breaching the saves and win-backs provisions in the Electricity Industry Participation Code 2010 due to confusion during a move in switch event of an existing customer. |
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Retail
Schedule 10.6
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MEP and retailer obligations for verification of metering information
A case in which participants relied on the provision of metering data from a contractor, risking potentially breaching the Code. |
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Wholesale
Clause 13.236AA
|
Electricity Authority access to exchange data
This case study discusses a case in which a participant did not take all necessary steps to ensure the Electricity Authority could access its exchange data. |
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Generation
Schedule 8.3
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Requirement to submit a test plan for control system upgrades
Cases in which participants are required to submit test plans for control system upgrades to the system operator. |
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Generation
Clause 13.82
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Non-compliance with dispatch instructions
A situation where Genesis Power Limited’s operators and traders anticipated a quick return to pre-event levels. |
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Compliance question?
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