Case studies
Learn about common and new industry compliance issues in our case studies. You can understand the lessons learned to help improve your own policies and practices.
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![Meters](/media/images/Meters.width-700.jpg)
MEP and retailer obligations for verification of metering information
This case study discusses a case in which participants relied on the provision of metering data from a contractor, risking potentially breaching the Code.
Clause & Industry | Title & Description | |
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Retail
Clause 11.15AA
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Retailer obligations on saves and win-backs and move in switch events
This case study discusses a retailer inadvertently breaching the saves and win-backs provisions in the Electricity Industry Participation Code 2010 due to confusion during a move in switch event of an existing customer. |
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Retail
Schedule 10.6
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MEP and retailer obligations for verification of metering information
This case study discusses a case in which participants relied on the provision of metering data from a contractor, risking potentially breaching the Code. |
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Wholesale
Clause 13.236AA
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Electricity Authority access to exchange data
This case study discusses a case in which a participant did not take all necessary steps to ensure the Electricity Authority could access its exchange data. |
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Generation
Schedule 8.3
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Requirement to submit a test plan for control system upgrades
This case study discusses cases in which participants are required to submit test plans for control system upgrades to the system operator. |
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Generation
Clause 13.82
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Non-compliance with dispatch instructions
This case study discusses non-compliance with dispatch instructions. It involves a situation where Genesis Power Limited’s (Genesis) operators and traders anticipated a quick return to pre-event levels. |
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