General news
Audit portal technical issues
- Compliance
Our Retail Audit Database (Audit portal) is currently experiencing some technical issues and is not sending any email notifications out to participants.
This means that audit participants using the portal to submit audit reports and those interacting with the Distributed Unmetered Load Database will not receive any email confirmations from the system. This includes confirmations of audit submissions, new audit dates and password resets.
We kindly ask participants to double check their audit due dates on the audit register and to contact compliance@ea.govt.nz for any issues.
Our IT provider is working to resolve this issue as soon as possible. Our apologies for any inconvenience.
Related News
Alignment statements due for Consumer Care Guidelines
The Electricity Authority Te Mana Hiko requires retailers who supply electricity, used fully or partly for domestic purposes, to provide their Consumer Care Gu…
Consumer Care Guidelines annual alignment statements due
The Electricity Authority would like to remind retailers that their alignment statement 2023/24 for the Consumer Care Guidelines is due by 9 August 2024. We wi…
Non-compliance trends
The Electricity Authority continually monitors and enforces compliance, so that industry participants operate on a level playing field and consumers are treate…