General news
Join our industry webinar on Consumer Care Obligations
- Consumers
- Compliance
The remaining Consumer Care Obligations protections come into effect on 1 April 2025.
On Thursday 20 March at 2pm the Electricity Authority is hosting a webinar to help electricity electricity retailers and distributors to operationalise these protections.
We will provide an overview of the Consumer Care Obligations, what is required, and how retailers and distributors can comply. We will also discuss key requirements and answer your questions.
If you have questions or topics you would like us to cover in the webinar, please email them to consumercare@ea.govt.nz by 5pm, Monday 17 March.
This webinar is designed for electricity retailers and distributors to support compliance with the Consumer Care Obligations ahead of 1 April 2025. If you are a consumer or community group and would like to know more about the Consumer Care Obligations, please contact consumercare@ea.govt.nz
Related News
Exemptions from the Code for 2025
This year, the Electricity Authority Te Mana Hiko approved 11 exemptions and three exemption amendments from obligations in the Electricity Industry Particip…
Electricity Authority lodges formal complaint over alleged Code breach
The Electricity Authority Te Mana Hiko has lodged a formal complaint with the Rulings Panel alleging a breach of the Electricity Industry Participation Code 20…
Seeking feedback on 11 July 2025 under-frequency event
The Electricity Authority Te Mana Hiko is seeking feedback from participants who may be substantially affected by the under-frequency event of 11 July 2025.