General news

Non-compliance trends

  • Code
  • Compliance

The Electricity Authority continually monitors and enforces compliance, so that industry participants operate on a level playing field and consumers are treated fairly.

Over the last five years, the Authority has completed fact-finding assessments for 613 alleged breaches of electricity industry regulations.

Today we published an update on trends and outcomes from compliance processes, that shows trends by participant type, the severity and most common breaches, and case outcomes.

The majority of alleged breaches (70%) were assessed as ‘low impact’ with a low proportion (3%) progressing to a formal investigation, whereas over half (52%) of the ‘high impact’ alleged breaches were formally investigated.

Alleged breaches by participant type reduced over time, indicating an improved level of controls, and understanding of Code obligations by participants.

You can learn more in our update, which includes our approach to compliance and our risk framework. We will continue to publish non-compliance reports annually to complement our education, monitoring and enforcement activities, and we welcome any queries to compliance@ea.govt.nz

Related News

Electricity Authority review finds growing awareness of services that help consumers

The Electricity Authority Te Mana Hiko has published a post-implementation review of measures introduced in 2021 to increase awareness of Utilities Disputes, a…

Latest Code changes improve clarity and support our evolving electricity system

The Electricity Authority Te Mana Hiko has decided to implement 13 of the 14 proposals included in its latest Electricity Industry Participation Code review pr…

Retailers asked to complete readiness survey on October Code amendments

The Electricity Authority is seeking information about electricity retailers’ readiness for amendments to the Electricity Industry Participation Code 2010 that…