Press release

Authority welcomes MBIE investigation into electricity supply interruptions of 9 August 2021

  • Compliance

The Electricity Authority welcomes the Ministry of Business, Innovation and Employment’s (MBIE) report ‘Investigation into electricity supply interruptions of 9 August 2021’ commissioned by the Minister of Energy and Resources following the 9 August electricity cuts.

We have been communicating regularly with MBIE as part of its investigation while continuing to progress our own pieces of work in relation to the 9 August event.

We are considering the recommendations made in the report and will respond to MBIE as soon as possible. The Authority will discuss the recommendations with Transpower to ensure a comprehensive and cohesive response.

The Authority already has work underway that responds to some of the recommendations, including:

  • working closely with Transpower following the 9 August event and monitoring its response to the Authority’s phase one review which found shortcomings in the system operator’s tools and communication protocols,
  • ongoing improvements to the management of the market operation service providers, including Transpower,
  • the implementation of new consumer care guidelines, plus additional resources to support participant and consumer understanding of the guidelines, and
  • improving our communication with participants and consumers with a focus on education
  • ensuring the electricity system remains secure and resilient in the coming decades as part of our future security and resilience project.

You can read MBIE’s report on its website(external link).

Related News

Retailers required to complete 2025/26 Consumer Care Obligations compliance reports

Electricity retailers are invited to start completing their 2025/26 Consumer Care Obligations compliance reports, due by 30 September 2026. Airihi Mahuika, Gen…

Non-discrimination obligations monitoring and compliance documents

The Electricity Authority Te Mana Hiko has published three documents that set out how it intends to monitor compliance with the non-discrimination obligations …

Auditor forum strengthens collaboration and compliance

The Electricity Authority Te Mana Hiko hosted a successful auditor forum in Wellington on Wednesday 13 May to share insights and strengthen compliance work.