Press release
Working with Manawa Energy and Prime Energy to ensure managed resolution for customers
- Consumers
- Retail
The Electricity Authority Te Mana Hiko (Authority) is working with Manawa Energy and Prime Energy to come to a managed resolution for its customers in relation to the recent termination of Prime Energy’s electricity supply and services agreement with Manawa Energy.
“As the regulator, our priority is ensuring no disconnections take place and that a resolution is effectively managed for impacted customers,” says Authority Chief Executive Sarah Gillies.
The regulator has worked with Manawa Energy and Prime Energy to ensure continuity of supply to customers.
Related News
New guidance to help retailers meet Consumer Care Obligations
The Electricity Authority Te Mana Hiko has published guidance for electricity retailers to help them implement the Consumer Care Obligations (Obligations) that…
Communications workshop: Official conservation campaign and rolling outages
As part of preparing for security of supply events, Transpower and the Electricity Authority Te Mana Hiko are hosting a 1-day workshop on Thursday 27 February …
Electricity Authority publishes new consumer protections
The Electricity Authority Te Mana Hiko has published the Consumer Care Obligations, mandating key protections for electricity consumers in New Zealand. The Aut…