Monitoring, compliance and enforcement
Consumer awareness of Utilities Disputes and Powerswitch services
Improving awareness of Utilities Disputes and Powerswitch.
Overview
Following consultation, we decided to amend Part 11 of the Electricity Industry Participation Code on 1 September 2020 to require all retailers and distributors to provide clear and prominent information about Utilities Disputes and Powerswitch.
We published guidelines to support participants on how to raise consumer awareness of these services.
Timeline
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15 October 2020
Event —Workshop on complying with the Code requirements
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19 September - 10 November 2020
Consultation —Guidelines for improving consumer awareness of Utilities Disputes and PowerswitchView consultation -
1 September 2020
Decision — -
21 January - 3 March 2020
Consultation —Raising consumer awareness of Utilities Disputes and Powerswitch servicesView consultation
Project background
We began this project to increase consumer awareness of regulated dispute resolution and electricity comparison plan website services. It resulted in a requirement for all retailers and distributors to provide clear and prominent information about these Utilities Disputes and Powerswitch services on all consumer communications.
Utilities Disputes and Powerswitch give consumers access to more information about their electricity options to help empower them to make informed decisions and actions. This contributes to a more efficient and competitive electricity industry.
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