Consumer awareness of Utilities Disputes and Powerswitch services

Raising consumer awareness of Utilities Disputes and Powerswitch services

Upcoming Open Closed Decision

View submissions Submissions closed 3 March 2020

Consultation

This consultation sought your views on our proposal to increase consumer awareness of the dispute resolution scheme identified under clause 3 of Schedule 4 of the Electricity Industry Act 2010 (currently Utilities Disputes) and the Authority prescribed electricity plan comparison service (currently Powerswitch).

On 1 September 2020 we decided to amend Part 11 of the Electricity Industry Participation Code (Code) to:

require all retailers and distributors to provide clear and prominent information about Utilities Disputes, and
require retailers to provide clear and prominent information about Powerswitch.

Thank you to all those who made a submission.