Consumer Care Obligations

Proposed consumer care guidelines

Upcoming Open Closed Decision
View submissions Submissions closed 27 November 2020
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Consultation

Through a series of collaborative workshops and targeted engagement, we reviewed the vulnerable consumer and medically dependent consumer guidelines.

We worked closely with retailers, consumer representative groups, government and social agencies to design a single set of consumer care guidelines. These guidelines would replace the vulnerable consumer and medically dependent consumer guidelines.

This consultation sought feedback on our proposed new consumer care guidelines. Our thanks to all those who provided valuable input and perspectives into this work. Please see the submissions received below.

Consumer care guidelines - Consultation paper

Consumer care guidelines - Consultation paper

Supporting information

Submissions

Download all submissions (.zip)