Our projects
Consumer protection
Open Consultation

Improving consumer choice

Supporting consumer information, comparison and switching initiatives.

  • Consumers
  • Retail

    • Open consultation

    Improving product and consumption information exchange – electronic request form, EIEP13C and EIEP14C

    Submissions due by 8 October 2026

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    Overview

    We’re making changes so it’s easier for people to understand their power use, find better deals and feel confident they’re not paying more than they need to.

    Timeline

    Past activity

    Project background

    New Zealanders expect an electricity system that is affordable, reliable and easy to use. Yet, many New Zealanders pay more than they need for electricity. They are confused by their bills, unable to compare and switch between power companies with confidence and are missing out on the full benefits of innovation in the sector.

    To change this, the Electricity Authority is taking action to empower consumers with greater control over their electricity choices and use. The first step is unlocking access to accurate, comprehensive and timely electricity data, including standardised plan and tariff information.

    These changes will help consumers find the best deals through services like comparison and switching service providers, making it easy for people to choose the right plan for them, to switch between power companies, and save money.

    Please save the date and join us online for a webinar at 10.30am-11.45am on Wednesday 29 July 2026. A link to register your attendance for this event will be available soon

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    Consumer Care Obligations

    Mandating consumer care protections to ensure consumers receive a consistent and supportive standard of service.

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