Our projects
Consumer protection
Open Consultations

Improving consumer choice

Supporting consumer information, comparison and switching initiatives.

  • Consumers
  • Retail

    • Open consultations

    Improving electricity billing in New Zealand

    Submissions due by 5 November 2025

    View consultation

    Proposed Code amendments to improve access to product data

    Submissions due by 18 November 2025

    View consultation

    Requiring the use of half-hourly data for reconciliation

    Submissions due by 21 November 2025

    View consultation

    Improving prudential security arrangements

    Submissions due by 28 November 2025

    View consultation

    Overview

    We’re making changes so it’s easier for people to understand their power use, find better deals and feel confident they’re not paying more than they need to.

    Timeline

    Past activity

    Project background

    New Zealanders expect an electricity system that is affordable, reliable and easy to use. Yet, many New Zealanders pay more than they need for electricity. They are confused by their bills, unable to compare and switch between power companies with confidence and are missing out on the full benefits of innovation in the sector.

    To change this, the Electricity Authority is taking action to empower consumers with greater control over their electricity choices and use. The first step is unlocking access to accurate, comprehensive and timely electricity data, including standardised plan and tariff information.

    These changes will help consumers find the best deals through services like comparison and switching service providers, making it easy for people to choose the right plan for them, to switch between power companies, and save money.

    Other projects in Consumer protection
    View all projects

    Improving retail market monitoring

    Improving how we monitor the retail market.

    View project
    Closed

    Consumer Care Obligations

    Mandating consumer care protections to ensure consumers receive a consistent and supportive standard of service.

    View project