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Building trust and confidence

Review of our consultation and feedback processes

A review of our consultation and feedback processes to ensure we meet our new statutory objective "to protect the interests of domestic and small business consumers".

Overview

As a result of the Electricity Industry Amendment Act 2022, we're working to adopt the latest best practice in consultation and engagement so that we better serve the industry and consumers. Following consultation, we have:

  • Updated the Consultation Charter - The Charter now reflects the Authority’s consumer protection objective. The Code amendment principles and the process for amending the Code have also been simplified.
  • Updated the Code amendment request process - There is now a clearer process outlined in new Code amendment request guidelines and an improved Code amendment request form.
  • Established a new advisory group - This group will support us to work with the sector and consumer interest groups earlier and more regularly in our decision-making processes.

Timeline

Past activity

Project background

The Electricity Industry Amendment Act 2022 made changes to the Electricity Industry Act 2010. It added a new statutory objective for the Electricity Authority "to protect the interests of domestic and small business consumers in relation to the supply of electricity to those consumers". The 2019 Electricity Price Review also made recommendations on making our consultation processes more accessible to consumers.

As a result, we have reviewed our consultation charter to address our new statutory objective, to ensure it remains fit for purpose and adopts a best practice approach to consultation and engagement.

We propose establishing a new advisory group and amending the Code to streamline the review, consultation and approval of system operation documents, to better serve the industry and consumers.

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