Consumer awareness of Utilities Disputes and Powerswitch services

Guidelines for improving consumer awareness of Utilities Disputes and Powerswitch

Upcoming Open Closed Decision
View submissions Submissions closed 10 November 2020
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Consultation

From 19 September to 10 November 2020, we sought feedback on our draft guidelines for improving consumer awareness of Utilities Disputes and Powerswitch. These guidelines aim to support our decision to amend the Code to require retailers and distributors to provide clear and prominent information about Utilities Disputes and Powerswitch.

Thank you to all who made a submission. View our final guidelines.

Decision paper

Guidelines: Raising consumer awareness of Utilities Disputes and Powerswitch services - decision paper and summary of submissions

Guidelines: Raising consumer awareness of Utilities Disputes and Powerswitch services - decision paper and summary of submissions

12 January 2021

Consultation paper

Draft guidelines for improving consumer awareness of Utilities Disputes and Powerswitch - consultation paper

Draft guidelines for improving consumer awareness of Utilities Disputes and Powerswitch - consultation paper

29 September 2020

Supporting documents

Submissions

Download all submissions (.zip)