EIEP4A Medically dependent consumer information

Upcoming Open Closed Decision

View submissions Submissions closed 28 January 2025

Consultation

We would like to thank all those who engaged with this consultation. We are considering submissions and expect to make a final decision in mid-February 2025. Submissions will be published soon on this page.

This consultation sought feedback on a new Electricity Information Exchange Protocol (EIEP) to support retailers’ upcoming obligations under the Consumer Care Obligations to share information with distributors about medically dependent consumers on their networks.

The proposed EIEP4A aims to ensure consistent, reliable and timely exchange of medically dependent consumer information between retailers and distributors, while safeguarding consumer privacy and data security.

The protocol would ensure distributors have visibility of medically dependent consumers at an installation control point level on their network, enabling them to use this information when planning and undertaking work on the network. This information will also be able to be used by those distributors who are responsible for notifying consumers of outages.