Improving consumer choice

Consumer plan comparison and switching

Upcoming Open Closed Decision
View submissions Submissions closed 8 March 2024
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Decision

Following consultation, we have made four key decisions on how we will continue to support and improve comparison and switching services and tools for consumers. We will:

  1. continue support for a comparison and switching website service, with procurement underway to have a new contract in place by 1 July 2025
  2. explore alternative funding models for the website to help increase trust and confidence in the website
  3. develop and implement changes that will enhance the website service and switching environment
  4. broaden our support to progress initiatives outside of a website service, such as exploring best plan notices and community advisors.

Decision paper

Decision paper - Supporting consumers to compare and switch electricity plans

Decision paper - Supporting consumers to compare and switch electricity plans

Consultation

This consultation sought feedback on eight options to support and promote consumer comparison and switching between electricity retailers and plans. This included five website-related options and three consumer choice support options.

We would like to thank all submitters for engaging with this consultation. We are carefully considering your feedback.

Energy plans are evolving to meet consumer demand for more choice and flexibility. Electricity retailers are offering a greater range of plans, with benefits such as time-conditional plans or plans bundled with other utility services, such as internet or mobile phones.

While this is a positive outcome for consumers, the growing number of diverse offerings can make it difficult for consumers to choose the right plan for their household needs.

It is increasingly important for consumers to have access to accurate information that enables them to compare plans and easily make the switch if a better offer is available.

Consultation paper

Options to support consumer plan comparison and switching - consultation paper

Options to support consumer plan comparison and switching - consultation paper

Submissions

Download all submissions (.zip)